Schedule of Customer Service & Marketing Seminar 2007, Partners in Business, College of Business, Utah State University

18^th Annual

October 30, 2008

The following is past seminar schedule, new speakers and schedule will soon be available.

Wednesday, November 7, 2007

7:30 a.m.	Registration / Continental Breakfast
8:20 a.m.	Welcome
8:30 a.m.	*D. Wade Mack* *Distinguished Lecture* Steven Lund, Vice Chairman: Board of Directors, Nu Skin Enterprises Nu Skin Enterprises: A Utah Success Story
9:45 a.m.	Concurrent Session Larry Silver, Comcast Business Services Leader How to Develop Effective and Rewarding Customer Rapport and Retention Kendall Card, Community Marketing Manager, Backcountry.com Blogging with Purpose Scott Reese, Group Rental Manager, Enterprise Rent-A-Car How Enterprise Rent-A-Car turns consistent customer satisfaction into outstanding growth
10:45 a.m.	Networking Break
11:00 a.m.	*Samuel C. Powell* *Distinguished Lecture* Jeff Hunsaker, Senior Vice President, Me Inc. Marketing and Selling in an Atmosphere of Conflict
12:15 p.m.	Networking Luncheon & Lecture
1:15 p.m.	*L.T. & J.T. Dee Foundation Distinguished Lecture* Stormy Simon, Senior VP of Branding and Customer Care, Overstock.com To Be Announced
2:30 p.m.	REPEAT OF CONCURRENT SESSIONS
3:30 p.m.	Networking break
3:45 p.m.	*George S. Eccles* *Distinguished Lecture* Mike Kennedy, President & CEO, BCC Consulting Delivering World Class Customer Service

Thursday, November 8, 2007

7:30 a.m.	Registration / Continental Breakfast
8:20 a.m.	Welcome
8:30 a.m.	*George S. Eccles Distinguished Lecture* Jeff Swearingen, Vice-President, Shopper Marketing, Frito-Lay Elevating Your Brand in a Changing Retail Environment
9:45 a.m.	*George H. "Herb" Champ Distinguished Lecture* George Wright, Marketing Manager, Blendtec Brand Awareness Through Viral Marketing
10:45 a.m.	Networking Break
11:00 a.m.	*Hewlett Packard Distinguished Lecture* Rob Brough, Executive VP of Marketing & Communications, Zions Bank A Brand Case Study: Developing "We Haven't Forgotten Who Keeps Us in Business"
12:00 p.m.	Networking Luncheon & Lecture
1:15 p.m.	*RVA Corp./Cache Mortgage Corp. Distinguished Lecture* Tom Rogers, Senior Marketing Manager & Talent and Strengths Coach, Discover Financial Services LLC Creating Customer and Employee Engagement through Clarity
2:30 p.m.	*Kenneth Iverson/Nucor Steel Distinguished Lecture* Virginia Parker, Director of Marketing, Flying J, Inc. Gaining Market Share
3:30 p.m.	Aggie Ice Cream Social