| Keynote
Speakers |
|
Nigel
Adams
Vice President
of Customer Service, JetBlue Airways
The Culture of
Delight |
 |
Sam
Dommer
Executive Vice President and CMO, First National
Bank of Marin
Growth on Demand |
 |
Rich
Harshaw
CEO,Y2Marketing
Monopolize
Your Marketplace: Separate Your Business from
the Competition- then Eliminate Them |
 |
Bradley
Johnson
CFO, REI
Creating
a Customer Service Culture |
 |
Kent Murdock
President and CEO,
O.C. Tanner Co.
From Manufacturing to Marketing: Changing the
Nature of a Company |
 |
Scott Hymas
CEO, RC Willey
Fulfilling Customer
Expectations and Achieving Consistent Profitable
Growth through Effective Brand Management |
 |
Brett
Merrell
Vice President of Marketing,
Gerber Products Company
Relationship
Marketing: What 75 Years, Research, Technology,
and Common Sense Taught One of the Most Trusted
Brands in America |
| |
|
|
Concurrent
Speakers |
|
Ken Shelton
President and
Founder, Excellence Performance Systems
Five Steps
to Service Excellence |
|
Steve
Larson
Vice President
of Sales and Business Development, Information
Alliance
Marketing
Partnerships between the Government and Private
Business
|
 |
Bob
Ligget
President,
Ligget Professional Development
The Olympic Difference
in Customer Service
|
 |
Scott
Rockwood
CEO, Richter 7
The role
of market research in creating a branding strategy
The role of creativity and aesthetics in advertising |
 |
Jeff Adams
Manager of Training
and Quality Assurance, Continental Airlines
First Class Service
at 30,000 Feet and Below
|
 |
Kimberly
Larson
Director of Promotions,
USU Athletics
The Ins and Outs
of Sports Marketing
|
| |
|
