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Bob’s
organization, Ligget Professional Development, specializes
in enhancing the performance and productivity of organizations
and individuals through appropriate training, consulting,
and coaching. Prior to starting Ligget Professional Development,
Bob managed the leadership and customer service training for
the 2002 Olympic Winter Games. In this capacity, he developed
a unique leadership program designed for 5000 people working
as managers, supervisors, and team leaders. He contributed
to the content of the customer service training program, co-wrote
the trainer’s guides, and supervised 30 part-time trainers.
Prior to the Olympics, Bob worked in training and sales for
both Achieve Global and Franklin Covey, two of the leading
training and development companies in North America. Bob was
also the former Director of Small Business Development for
the Salt Lake Area Chamber of Commerce.
Throughout his career, Bob has always looked for ways to
solve problems and improve an organization’s culture.
He specializes in human capital, the ability of all employees
to create value from their knowledge and capabilities.
Bob received his bachelor’s degree in anthropology
from George Washington University, and he did graduate work
at both the University of Pennsylvania and the University
of Utah.
| He will
discuss dedicated, purposeful customer service. Bob will
focus on the importance of having good leadership, making
wise personnel choices, and using the right techniques.
He will discuss the outcome of the training used with
the Salt Lake Organizing Committee, and explain how your
managers can achieve the same results, if they give their
people a sense of purpose beyond the ordinary. |
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