Ken founded Excellence Performance Systems 20 years ago, and he currently serves as president of the company. His firm provides solutions that achieve excellence in sales, marketing, service, and leadership.

He is an accomplished writer, editor, and publisher. His customer service works include Best of Class: Building a Customer Service Organization, Customer Love, Beyond Counterfeit Leadership, Real Success, and One-on-One with Stephen Covey. Ken served as the writer and editor for Covey’s Seven Habits of Highly Effective People and Principle-Centered Leadership. Ken also worked on Walk the Talk with Eric Harvey, Managing People Is Like Herding Cats, and Old Dogs, New Tricks with Warren Bennis, as well as Catch People Doing Something Right with Ken Blanchard.

He has also served as the editor and publisher of several magazines including Executive Excellence, Personal Excellence, and Sales and Marketing Excellence. Additionally, Ken has been interviewed by a number of magazines, and he has also been featured on dozens of radio and television programs. He has had the opportunity of traveling the world as a speaker and trainer.

Ken has a master’s degree in organizational communication from San Diego State University.