Ross has been the Executive Director of the Shingo Prize for Excellence in Manufacturing, a recognition and award program for manufacturers based in the United States, Canada, and Mexico, since 1989. He also serves as an Associate Dean for Utah State’s College of Business where he teaches management courses. Ross has written numerous articles and was the editor of The Quality and Productivity Equation: American Corporate Strategies for the 1990's. Ross has been a keynote speaker at over 25 conferences in North America and has presented world class manufacturing ideas to numerous other audiences. He is also featured in an SME Manufacturing Insights Video, a Financial News Network Video, and a Shingo Prize Profile which aired on CNBC and PBS.

He has participated in over 150 comprehensive site evaluation visits to companies that have challenged for the Shingo Prize for Excellence in Manufacturing and the NASA Excellence Award for Quality and Productivity. Ross has also conducted training on the Shingo Prize Approach to World Class Manufacturing for many high profile companies.

He received a Ph.D. from the University of Maryland and taught at the University of Georgia and the University of Tennessee prior to joining the faculty of Utah State University.