| Tom
has over thirty years experience in manufacturing and engineering
management with a focus on successful process improvement.
At Product Reliability Group, he helps companies develop more
robust products and processes.
He has earned engineering degrees from the University of
Texas and Stanford and has an MBA from Harvard. Tom also holds
four patents.
| Tom
defines reliability as quality over time. He applies this
definition to both products and processes. Tom will explain
why it is important to focus on improving your reliability
and maintaining your customer base rather than focusing
on warranty costs. |
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