Susan Landgraf
Vice President, Training and Organization Development, Cold Stone Creamery, Inc.

Cold Stone Creamery: Blended Learning on the Stone and People as Mix-ins

Susan Landgraf is responsible for developing the training systems, programs and tools that support and enhance Cold Stone franchisees’ success. She has over 30 years of restaurant and franchise training expertise, including 19 years with the Marriott Corporation where she was responsible for designing training systems for Farrell’s Ice Cream Parlors, Hot Shoppe’s, Roy Rogers and Marriott Family Restaurants. She also served as Training Director for Swensen’s Ice Cream Restaurants, Wendy’s International and Vice President of Performance and Organizational Effectiveness for PetSmart, inc. Oh… and one more thing… her Favorite Cold Stone Creation? White Chocolate Ice Cream swirled with Raspberry Sorbet with Fudge & Chocolate Chips.